4 Things You Didn’t Know About Salesforce Users

What makes a Salesforce user different from someone who uses, say, Pipedrive or Nimble? Just like an iPhone user tends to be different than an Android user, it’s common knowledge that someone who uses Salesforce tends to work at a larger or more mature organization than those that don’t. In fact, they’re 5 times more […]

Rob Käll on Marylou Tyler’s Predictable Prospecting Podcast

What is a good lead, what is a bad lead? How should you evaluate when you’re giving it to a sales development rep? Cien’s CEO Rob Käll connects with revenue growth expert and bestselling author Marylou Tyler on her Predictable Prospecting Podcast. Rob and Marylou talk about how sales teams can use AI to improve […]

How to Identify Your Most Effective Prospectors

It doesn’t matter what you call the role: the sales development rep (SDR), the business development rep (BDR) or the inside sales rep (ISR). In the world of B2B sales, prospecting is often defined as the art and science of contacting leads or target accounts in hopes of creating opportunities for account executives. And when […]

The Right Formula for Sales Motivation

Sales managers have been searching for the magic formula for sales motivation for decades. Many companies offer incentives such as cash bonuses or trips, but these are generally won by the few superstar salespeople in the organization, leaving the middle- and lower-performers out of the loop and unmotivated. The truth is that sales professionals are […]

How to Create an Effective Sales Playbook

What is one truth about life that also applies to your sales playbook? Evolve or die. This may sound a little harsh, but your playbook is a living thing. If it doesn’t adapt to change, it won’t survive. Too many sales leaders forget this. They recycle their sales processes and expect one approach to work […]

Cien Goes Live on Salesforce AppExchange

Salesforce customers can now measure the human and behavioral elements that impact their sales productivity. Cien, the AI-Powered App that helps businesses improve the quality of their data and their sales productivity, is now available on Salesforce AppExchange. According to Gartner, poor data quality destroys business value, with recent research indicating that the financial impact […]

Transform Your Teams’ Sales Effectiveness

Whether you’re a numbers person or not, advances in technology and data management are continuously creating new opportunities for improving an organization’s sales effectiveness. To understand how sales managers can improve their teams’ sales productivity, we spoke with Mike Kunkle, founder of Transforming Sales Results. Mike is an internationally recognized sales force transformation expert with […]

Cien Receives Sales Software Awards for its Sales Productivity App

Cien has recently been acknowledged by FinancesOnline.com, a B2B software directory, with two sales software awards for 2017: the 2017 Rising Star Award and the 2017 Great User Experience Award for top sales software. Cien – a sales productivity app for high performing sales teams – goes beyond automating the capture of activity data or […]

3 Ways Sales Managers Can Use AI to Increase Sales Effectiveness – Huffington Post

Computers are rising. That’s not a doomsday prediction, by the way. In 2011, Gartner predicted that by 2020, 85 percent of all customer interactions with the enterprise won’t involve another human. Employees are following suit. Today’s artificial intelligence software is capable of helping employees from both a people standpoint and a hard data standpoint, marrying […]