In this month’s Product Updates, we are highlighting what’s new across Cien Agentic, Growth Plans, Calibration, connected tools, GTM Suite, and the TrueAI Platform. 1. Growth Plan Scan 2. Cien Agentic: Collaboration & Longer Conversations 3. Calibration 4. MCP & Connected Tools 5. Agent Skills & Automated Evaluations 6. Utilization & Billing 7. GTM Suite […]
By Gertrude Van Horn, CIO & SVP, Cien.ai “A dashboard can tell you what moved. Revenue evidence tells you whether the movement is real, repeatable, and worth trusting.” – Gertrude Van Horn, CIO & SVP, Cien.ai A Board Dashboard Can Show Revenue Movement. It Rarely Proves Revenue Quality. Most boards do not suffer from a […]
By Rob Kall, C-Founder & CEO, Cien.ai “The most dangerous bad-fit account is not the one you lose quickly. It is the one that looks just good enough to keep consuming your team’s time.” – Gertrude Van Horn, CIO & SVP, Cien.ai The Most Expensive Deal May Be the One You Should Never Have Chased […]
Introduction Cien Agentic introduces the concept of agentic workflows to help go-to-market teams solve operational problems without writing custom code or building complex DevOps infrastructure. An agentic workflow is an interactive or automated sequence of steps performed by specialized sub-agents that follow defined instructions. These agents can access tools such as CRM integrations, GTM Suite […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “Relying on flat quota data to judge a sales team is a major mistake. If you don’t know the actual execution effort behind the numbers, you are managing your most expensive resource entirely by gut feel.“ – Rob Kall, CEO & Co-Founder, Cien.ai The Vague Reality of […]
By Gertrude Van Horn, CIO & SVP, Cien.ai “Relying on flat CRM stage percentages is a mathematical simplification that creates a massive corporate blind spot. If your hunter reps are treating every deal in a stage identically, you’re flying blind on pipeline quality.“ – Rob Kall, Co-Founder & CEO, Cien.ai The Analytical Blind Spot of […]
By Ivan Redini, Director Partner Success, Cien.ai “Your CRM should show reality, not just what reps remembered to enter. AI reveals the hidden deal history managers usually miss.” – Rob Kall, Co-Founder & CEO, Cien.ai The CRM Looks Clean. The Revenue Motion Often Isn’t. Sales reps hate data entry, and managers cannot realistically police every […]
This June, we are thrilled to announce a significant evolution in the TrueAI Platform and GTM Suite, driven by a philosophy of “Simplicity on the Surface, Ultimate Power Under the Hood.” This month, our engineering efforts were concentrated on cleaning up user workspaces, hardening multi-tenant security structures, and giving super-users unmatched control over our rapidly […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “A forecast should not be a wish with a dollar sign attached. AI helps separate the deals that are moving from the deals that are just sitting in the CRM.” – Ivan Redini, Director Partner Success, Cien.ai Is Your Pipeline Real, or Just “Hopium”? Most sales managers […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “Win rates are averages. Propensity curves are decision tools. The difference is what separates a forecast that looks right from a pipeline that actually behaves as expected.” – Gertrude Van Horn, SVP & CIO, Cien.ai Why Is Your Forecast So Confident? Most CRM forecasts are built on […]
Introduction Cien Agentic introduces the concept of agentic workflows to help go-to-market teams solve operational problems without writing custom code or building complex DevOps infrastructure. An agentic workflow is an interactive or automated sequence of steps performed by specialized sub-agents that follow defined instructions. These agents can access tools—such as CRM integrations, GTM Suite datasets, […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “A pipeline full of deals that look alive but have no pulse creates a dangerous illusion of progress for leaders and quietly drains the enthusiasm and motivation from your reps and their most precious resource: time.” – Rob Kall, Co-Founder & CEO, Cien.ai The Illusions in Your […]