In this month’s Product Updates, we are highlighting what’s new across Cien Agentic, Growth Plans, Calibration, connected tools, GTM Suite, and the TrueAI Platform.

1. Growth Plan Scan

• Fully launched the new Growth Plan Scan, designed to analyze customer data and quickly identify where measurable growth opportunities exist across the business.

• The Scan evaluates nearly 20 pre-built initiatives, ranks opportunities using supporting evidence, and quantifies the potential value available under Modest, Moderate, and Aggressive improvement scenarios. 

• Results show KPI gaps, performance levels, recommended initiatives, influencers, supporting evidence and AI-generated business narratives.
• We also improved opportunity-value calculations to reconcile totals more consistently and prevent repeated data from inflating estimates, while adding clearer opportunity ranking and a seven-level performance heat map.
• The Scan turns performance gaps into quantified growth opportunities, and helps teams identify where the dollars are and what to do next.

2. Cien Agentic: Collaboration & Longer Conversations

• Improved collaboration and long-running conversations in Cien Agentic.
• Users can now share chat sessions by email so colleagues can continue from the same analysis and conversation history. Longer sessions also load faster and preserve relevant context while reducing memory use and the risk of failures.

3. Calibration

• Improved Quick Calibration so users can reopen and rerun saved calibrations without starting over.
• Cien now retains the relevant report context, roster, settings, and workflow state, removing the need to upload the same files again.

4. MCP & Connected Tools

• Cien can now connect to any hosted MCP server without requiring a new product build for each integration, while OAuth and credentials are securely managed through Azure Key Vault.

5. Agent Skills & Automated Evaluations

• Added reusable Agent Skills and scheduled Agentic evaluations.
• Agents can load specialized skills only when relevant, while administrators can schedule recurring evaluations and review execution history to improve ongoing agent quality.

6. Utilization & Billing

• Added new visibility into Cien Agentic utilization and billing.
• Users can track credit consumption, usage trends, balances, payments, and statements, while administrators have expanded controls for billing plans and company-specific billing setup.

7. GTM Suite & TrueAI Platform

• Improved the data foundation behind Cien’s reports and Agentic experience.
• Core analyses were standardized in the semantic model, while LLM-based classification expanded across key CRM fields including loss reason, industry, lead source, and title/department.

8. All Product Areas

• Miscellaneous bug fixes, reliability improvements, and performance enhancements.

About Cien.ai Product Updates

This post is part of our efforts to provide our customers with regular updates on all the continuous improvements to our products. For even more granular and technical information, please refer to our Release Log, API docs, and Resource Hub. If you want to educate yourself further on AI, Data, RevOps, and effective B2B growth strategies, please check out our Data Exec Series, Practical RevOps Analysis Series, and Growth Essentials Series.