By Gertrude Van Horn, SVP & CIO, Cien.ai

“Achievement of the ISO 27001 is a public testament to the maturity and resilience of our Information Security Management System. For our clients, it’s not just a badge of honor; it’s a zero-risk assurance that they can confidently leverage Cien.ai for growth, securely.”

– Gertrude Van Horn, SVP & CIO, Cien.ai

Intro

We’ve earned the gold standard in information security. Cien.ai has achieved the rigorous ISO/IEC 27001:2022 certification—and for our clients, it’s the unwavering assurance needed to move past security paralysis. This milestone is a public, third-party validated testament to our operational maturity and unwavering commitment to data protection, essential for driving sustainable AI-powered growth in the cloud.

The AI Dilemma: Growth Blocked by Risk

Executive teams are under pressure to innovate but paralyzed by the specter of security threats. They recognize AI as a powerful growth engine, yet growing risks of data exposure—fueled by breach headlines and increasing customer sensitivity—create a state of analysis paralysis. The immense upside of data-driven insights is clear, but many are unwilling to allow partners near their most sensitive data. This hesitation, born from valid security concerns, stalls innovation and sacrifices massive revenue potential.

Why Global Certifications Offer Assurance, Not Just Peace of Mind

Third-party certifications are the only definitive proof of a strong security posture. While the common standard in North America is the SOC 2 Type II, which audits a company’s safeguards of customer data (and which Cien obtained in late 2023), the globally rigorous standard is ISO/IEC 27001.

To earn this designation—the international gold standard for Information Security Management Systems (ISMS)—an organization must demonstrate comprehensive, continuous controls across access, risk, and incident response, enterprise-wide. As of October 2025, Cien.ai has secured both, with audit records passed without a single remark.

Beyond the Badge: Our Architectural Commitment to Risk Reduction

Security is an ongoing commitment, not just a one-time badge. Our certifications are successful because we build security into our core architecture:

• Minimal Attack Surface: We utilize default masking of sensitive PII data, drastically reducing risk even in the improbable event of a breach.
• Client Data Sovereignty: Cien.ai offers a client-controlled cloud storage option, ensuring customers keep all processed data within their own secure environment. The data never leaves their infrastructure.

This dual-layered, security-first design enables Cien to partner with some of the largest global management consulting firms, helping them not only with their internal data—but even with sensitive client data—while meeting their highest InfoSec requirements.

Security That Unlocks Transformative Innovation

Cien.ai empowers organizations to move past the fear of the unknown. We replace security concerns with total assurance, allowing you to finally unlock the transformative growth potential of AI. By achieving the highest-tier global security standard, we are your trusted partner to leverage data-driven insights without compromise.

About the Cien.ai Data Exec Series

This article is part of our Data Exec Series, inspired by our work with B2B business leaders, transformation consultants, and PE operating partners. These articles focus on the strategic and operational realities of becoming a truly data-driven executive—ready for the AI revolution. If you’re interested in improving GTM performance and data, check out our Growth Essentials and Practical RevOps Analytics Series as well.