Introduction Cien Agentic introduces the concept of agentic workflows to help go-to-market teams solve operational problems without writing custom code or building complex DevOps infrastructure. An agentic workflow is an interactive or automated sequence of steps performed by specialized sub-agents that follow defined instructions. These agents can access tools—such as CRM integrations, GTM Suite datasets, […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “The defining shift of 2026 isn’t that AI is getting smarter; it’s that AI is getting a job.” – Gertrude Van Horn, SVP & CIO, Cien.ai By 2026, the CRM landscape has shifted from Assistive AI (Copilots that write emails) to Agentic AI (Autonomous “Digital Teammates” that […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “A DIY approach to GTM analytics is simply a beautiful dashboard on top of a broken foundation—serving up misguided recommendations with dangerous false confidence.” – Managing Director, GTM Strategy & Analytics at a Global Fortune 500 Firm. The Challenge Boardrooms today are intoxicated by the allure of […]
By Rob Kall, Co-Founder & CEO, Cien.ai “I connected Claude to my HubSpot instance yesterday to try to get some forecast data — and itwas complete garbage.” – CFO, Mid-Market PE Owned Company The Dream: Automating RevOps If you ask any Revenue Operations leader what their dream setup looks like, the answer isusually simple: automation. […]
“Modern revenue executives are drowning in dashboards but starving for answers. Cien Agentic is the AI shortcut that moves beyond visualization into automated execution.” – Rob Kall, Co-Founder & CEO, Cien.ai Introducing Cien Agentic Most leaders aren’t suffering from a lack of dashboards. They’re suffering from a lack of direction. Today, we are thrilled to […]
By Ivan Redini, Director of Customer Success, Cien.ai “Annual planning is often rigid and esoteric. By shifting to a 10-Day GTM MRI, we move from guesswork to precision, ensuring your strategy is fueled by facts, not folklore.” – Ivan Redini, Director of Customer Success, Cien.ai The Ritual of Annual Planning Annual planning is a sales […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “The days of hunting for dashboards to get business insights are coming to an end faster than most leaders realize. This familiar ritual of executives poring over dashboards will become as obsolete as flipping through the Rolodex.” – Chris Willis, Forbes The Cognitive Tax of Passive Monitoring […]
By Rob Kall, Co-Founder & CEO, Cien.ai “Skills multiply in Sales — you don’t have to be excellent in every single one to be an over-performer, but if you are a 0 in one or two, you will always struggle.” – Rob Kall, CEO & Co-Founder, Cien.ai Why Is This Still So Hard Sales performance […]
By Gertrude Van Horn, SVP & CIO, Cien.ai “The legacy model of Revenue Operations was about alignment and visibility. But we are entering a phase where the expectation is prescription, prediction, and orchestration.” – Bruno Beranger, RevOps Leader The Problem: The Persistence of the “Gut-First” Guesswork For most enterprises, the sales forecast is the most […]
In 2025, Cien focused on three pillars: Transparency, Strategic Depth, and Scalability. We moved beyond “Black Box” AI, giving RevOps leaders total visibility into how scores are calculated and the tools to act on them with precision. Here is a summary of the defining enhancements of 2025: 1. Transparency: “Peek Inside” AI Model Scoring We […]
“In 2026, the ‘Dark Funnel’ isn’t a lack of data; it’s a black hole in your intel kit – a lack of orchestration. If you aren’t turning invisible signals into visible actions, you aren’t selling—you’re just guessing.” – Gertrude Van Horn, SVP & CIO, Cien.ai The Problem: The Blind Pitch Obstacle For years, GTM teams […]
By Gertrude G. Van Horn, SVP & CIO at Cien.ai “The leaders are giving AI a seat at the table – an invitation for an AI Agent to become part of the fabric of their businesses, helping to identify, explore, and not only improve process and efficiency but influence outcomes. This is the evolution from […]