As an approved Salesforce AppExchange partner, Cien understands the importance its customers place in keeping their data secure at all times. The Cien system and associated processes have been designed to ensure the highest level of protection against unauthorized access, data loss, and to be in compliance with data privacy protection laws in the jurisdictions the company operates.
Using its True AI technology, at no point does Cien store data such as credit cards, email addresses, telephone numbers or personally identifiable information apart from the name of your reps. Our app has completed numerous security audits and is Privacy Shield Certified. Your data is processed securely and can be deleted at anytime. Cien does not download any personally identifiable information (PID) from your Salesforce.com instance except for the names of your reps.
Cien incorporates security into its software development lifecycle (SDLC) using automated static code analysis alongside human review to ensure development best practices are implemented. In addition, Cien continually reviews its security infrastructure and processes as well as actively monitors for suspicious traffic patterns on its servers using proprietary and industry-recognized solutions.
Examples of Cien’s security measures include:
All system access through 256bit SSL secure connections
Cien’s operations team monitors software and application behavior 24x7x365
Dynamic application scans, virus scans, static code analysis, and infrastructure vulnerability scans
Encrypted at Rest
All data stored on Cien’s servers is encrypted at rest
Partnership with the most trusted cloud hosting providers such as AWS; data center partners are SOC 2 Type II and ISO 27001 certified and provide N+1 redundancy to all power, network, and HVAC services
Tight Network Access
Tight network access restrictions to production databases
Enterprise-grade firewalling, routing, intrusion prevention, and behavior analytics capabilities to protect infrastructure and thwart attacks
Stringent password policies with limited access to production environments by staff
Secure backup policies and automated destruction of redundant backups
Data Protection Measures
As a global company, Cien understands the complexity of data privacy rules and has taken steps to be in compliance with the rules for the countries in which Cien operates such as the guidelines set out by the Privacy Shield Network and the EU General Data Protection Regulation (GDPR). Within the European Economic Area (the “EEA”), Cien is considered a Data Processor, not a Data Controller. For more details please refer to Cien’s general Terms of Service: www.cien.ai/tos/.
Access to Customer Systems
Cien delivers value by analyzing a customer’s data using Artificial Intelligence to pinpoint ways to improve Sales Productivity. To do that, Cien needs access to the customer’s CRM (Customer Relationship Management) system (e.g. Salesforce.com). This connection is typically made by OAuth2.0 to connect to a customer's Salesforce instance, the industry standard for authorizing app integrations.
Questions and Resolutions
As stated above, Cien takes the security of your data extremely seriously. If you have any questions related to Cien’s security policies, please contact email@example.com. Please note that the details of certain confidential processes cannot be discussed with unauthorized people. If you have questions related to Data Privacy or Cien’s Terms of Service or please contact firstname.lastname@example.org.