Security



Cien understands the importance its customers place in keeping their data secure at all times. The Cien system and associated processes have been designed to ensure the highest level of protection against unauthorized access, data loss, and to be in compliance with data privacy protection laws in the jurisdictions the company operates.

The founders of Cien previously created a travel booking system with credit card data that processed transactions in excess of $1B USD. During that process, they received multiple levels of PCI compliance certifications. They have carried over the same best practices to Cien, despite that Cien does not store data such as credit cards or personal identification numbers, typically targeted by hackers.

Cien incorporates security into its software development lifecycle (SDLC) using automated static code analysis alongside human review to ensure development best practices are implemented. In addition, Cien continually reviews its security infrastructure and processes as well as actively monitors for suspicious traffic patterns on its servers using proprietary and industry-recognized solutions.

Examples of Cien’s security measures include:

256bit SSL

All system access through 256bit SSL secure connections

24/7 Monitoring

Cien’s operations team monitors software and application behavior 24x7x365

Continuous Scanning

Dynamic application scans, virus scans, static code analysis, and infrastructure vulnerability scans

Encrypted at Rest

All data stored on Cien’s servers is encrypted at rest

Trusted Partnerships

Partnership with the most trusted cloud hosting providers such as AWS; data center partners are SOC 2 Type II and ISO 27001 certified and provide N+1 redundancy to all power, network, and HVAC services

Tight Network Access

Tight network access restrictions to production databases

Enterprise-Grade Infrastructure

Enterprise-grade firewalling, routing, intrusion prevention, and behavior analytics capabilities to protect infrastructure and thwart attacks

Password Policies

Stringent password policies with limited access to production environments by staff

Secure Backup

Secure backup policies and automated destruction of redundant backups

Data Protection Measures

As a global company, Cien understands the complexity of data privacy rules and has taken steps to be in compliance with the rules for the countries in which Cien operates such as the guidelines set out by the Privacy Shield Network and the EU General Data Protection Regulation (GDPR). Within the European Economic Area (the “EEA”), Cien is considered a Data Processor, not a Data Controller. For more details please refer to Cien’s general Terms of Service: www.cien.ai/tos/.

Access to Customer Systems

The Cien app delivers value by analyzing a customer’s data using Artificial Intelligence to pinpoint ways to improve Sales Productivity. To do that, Cien needs access to the customer’s CRM (Customer Relationship Management) system (e.g. Salesforce.com). This connection is typically made by OAuth2.0 to connect to a customer's Salesforce instance, the industry standard for authorizing app integrations.

Questions and Resolutions

As stated above, Cien takes the security of your data extremely seriously. If you have any questions related to Cien’s security policies, please contact security@cien.ai. Please note that the details of certain confidential processes cannot be discussed with unauthorized people. If you have questions related to Data Privacy or Cien’s Terms of Service or please contact legal@cien.ai.

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