THE START OF A LONG-TERM RELATIONSHIP
Cien is a mobile app, and just like you probably did not need a lot of training learning to use most of the apps on your phone, we have worked very hard to make the Cien App very intuitive – That said we have online help, videos and a dedicated Customer Success team that are here to help you get started. Their job is not done until you and your team start receiving value from Cien. The quicker that happens, the happier we all are. To get access we need an API key to your current CRM - your Customer Success rep will help you with that process.
WE GOT YOUR BACK
We have a dedicated support team to guide you through any questions you might have about the Cien App. We use a state of the art ticketing system and use the data we collect through it to actively improve our product to minimize support needs. You can either email or call our help desk and should always expect a prompt and detailed response.
THE REASON FOR CIEN
Here is where Cien is really different. Most business applications claim to offer great ROI, but leave it to the customer to figure it out how to calculate and what to measure. With Cien, ROI calculation is built right into the app. Using info about the gross margins of your products, the increased productivity as a result of Cien as well as the cost of your subscription, we track the following ROI mile stones: your break even day, your 300% ROI anniversary and your entry into the 1000% ROI club!